For over a century, Harts of Stur has been a shining example of a family-run business that has continually evolved while staying rooted in its heritage. Established in 1919 by Walter Hart, a skilled blacksmith, the company has grown from a small workshop in Sturminster Newton, Dorset, to one of the UK’s largest independent retailers of cookware, kitchenware, and kitchen electrics. With a rich history that spans four generations, Harts has built a legacy based on quality, exceptional service, and a commitment to innovation.
A Humble Beginning
Harts’ story begins with Walter Hart, who, after serving as a farrier in the Royal Field Artillery, decided to open a blacksmith business upon returning to Sturminster Newton. His workshop, just a stone’s throw from where the company operates today, quickly gained a reputation for quality craftsmanship. As the business grew, Walter was joined by his sons, Bill and Eddie, who expanded the family trade to include agricultural ironmongery and the manufacturing of farm implements.
In 1949, with the business flourishing, Harts moved to larger premises. Two blacksmith shops and forges were erected on a site near Butts Pond, and it was here that the business began to evolve from its blacksmithing roots into a more diverse retail offering.
Transition to Retail and Modernisation
By the late 1970s, with farrier work in decline, Eddie Hart pivoted the business towards retail, launching the transformation of Harts into a modern country department store. The local hardware shop had recently burned down, leaving a gap in the market, and Harts seized the opportunity. The move was a success, with the store expanding in 1984 and 1991, and by the 1990s, Harts was introducing mail order, allowing them to reach customers across the UK.
In 1995, Harts became one of the early pioneers of e-commerce, launching one of the first operational trading websites in the country. This early adoption of online retailing would prove crucial to the company’s long-term success. As the digital world began to grow, so did Harts’ presence in the online marketplace, culminating in the establishment of a dedicated 60,000 square-foot dispatch centre in 2010, ensuring that their customers received the same level of service online as they had in-store.
A Family-Run Business with a Personal Touch
Harts of Stur continues to operate as a family business, and its ethos remains firmly grounded in the values of its founder. Today, Managing Director Graham Hart and Commercial Director Johnathan Hart—grandsons of Walter—lead the business with the same passion and commitment to service that has always been at its core. Together with over 50 loyal staff members, many of whom have worked at Harts for over 25 years, the family has ensured that their business continues to offer a personal touch that sets them apart from larger, more impersonal retailers.
The “extended family” culture at Harts means that the company’s staff are not only colleagues but also friends, dedicated to providing the best possible customer experience. Whether in-store or online, customers can rely on expert advice and exceptional service from a team that truly understands the products they sell.
Innovation and Sustainability
While Harts has stayed true to its roots, the company has also embraced innovation, investing in new technology and sustainable practices. Harts has implemented measures to reduce its environmental impact, such as the use of renewable energy and recyclable packaging. Their commitment to responsible retailing also includes robust age-verification systems for the sale of knives, ensuring that their products are sold safely and responsibly.
In 2021, the company completed an ambitious redevelopment of their store, expanding their garden and housewares departments, as well as creating a larger car park for customers. The addition of Harts Coffee Loft—a cosy café offering a selection of coffee and homemade cakes—further enhances the shopping experience, providing customers with a welcoming place to relax during their visit.
Recognition and Achievements
Harts’ commitment to quality and service has not gone unnoticed. Over the years, the company has received numerous local and national accolades, including winning six prestigious awards in 2023, such as the coveted Independent Cookshop of the Year at the Excellence in Housewares Awards. These recognitions highlight Harts’ role as a leader in the UK retail market, setting the standard for others to follow.
A Bright Future Ahead
As Harts of Stur moves further into its second century, the company remains committed to upholding the values that have guided them since 1919. With a focus on quality, innovation, and customer service, they are well-positioned to continue thriving in a rapidly changing retail landscape.
Whether you’re visiting their 20,000-square-foot store in Sturminster Newton or shopping online, Harts offers a truly unique shopping experience. The combination of rich history, modern convenience, and a personal touch ensures that Harts of Stur will remain a trusted name for generations to come.